These general conditions of sale are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by the company caTpediem to the customer, natural or legal person with legal capacity, user of the site www. catpediem.com and accepting the general conditions of sale.

The mere fact of placing an order implies unreserved acceptance of these general conditions of sale.

CaTpediem reserves the right to modify the present general conditions of sale without notice.

The general conditions of sale are those applicable on the day of the validation of the order.




The products and services offered are those listed in the catalog.

In general, the products are made by hand.

For some items, the base of the product may not be homemade but be decorated, improved, restored, highlighted manually. Mention is made of the description of the product.

Each creation is unique.

The photographs in the catalog are given for illustrative purposes but can not ensure a perfect similarity with the product offered, particularly with regard to colors. It is advisable to refer to the description of each product to know the characteristics.

The buyer acknowledges having read the on-screen features.

The responsibility for caTpediem can not be engaged in case of omission, error, modification of characteristics, texts, information, photographs, graphics by its suppliers.

CaTpediem can not be held responsible for any accident or damage to the use of the items sold.

It is advisable not to leave, unattended, within the reach of young children, in particular less than 3 years, any article composed of small parts including jewels.



Articles and services are offered within the limits of available stocks.

In case of unavailability due to an inventory error, caTpediem undertakes to inform the buyer as soon as possible and to refund the buyer within 30 days at the latest or to proceed to an exchange of product of characteristics and equivalent prices if the company is able to procure it.


Prices are quoted in Euros excluding participation in shipping and customs charges.

CaTpediem is free of VAT. VAT is therefore not mentioned in the prices.

CaTpediem reserves the right to modify its prices at any time, the price appearing in the catalog on the day of the order being the only one applicable.

Shipping: refer to the paragraph "delivery".


Any order placed on the website of the company caTpediem is acceptance of the terms and conditions of sale and confirmation that the consumer has read.

The automatic registration systems are considered to be proof of the transaction which becomes definitive either after acceptance of the transaction by the secure SSL online payment services for payment by credit card or after cashing the payment check by our bank for any payment by bank check.

Any custom order requested by mail, email or phone will be subject to a quote before completion.


By credit card

By check: the order is reserved for 7 days. Beyond this period, it will be canceled. The checks are to be made payable to "caTpediem." The transaction will only be processed after receipt and validation of the check by the bank.

By bank transfer: The order is reserved for 7 days. Beyond this period, it will be canceled. Please indicate the references of your order during the transfer. It is advisable to contact us by email  to obtain the bank details of the company. The transaction will only be processed upon receipt of payment.

Payment of the full price must be made when ordering by the buyer.

In case of banking opposition made by the customer, Catpediem may terminate the sale as of right without notice or delay and may, if necessary, require the return of the product at the expense of the buyer.


The delivery is made by the postal services at the address indicated by the buyer. Delivery times are between 3 and 15 working days depending on the destination of the country and the volume of the parts except exceptional mention made in these general conditions of sale or on the site. These deadlines are given as an indication. An order not shipped within 30 days may be subject to a refund request by the buyer. Delays and possible losses due to the carrier can not be the subject of prosecution or claim against caTpediem. The risks are borne by the buyer from the moment the products leave the company's head office. Jewelry or small volumes: shipping costs include handling, packaging, delivery. Items are packaged in bubble envelopes.

Cardboard or bulky items: shipping costs vary by weight and volume for delivery and include management, product packaging.

DOM-TOM Rest of the World: Customs fees are the responsibility of the recipient. Contact us for a quote.


Right to retract

The consumer has a right of withdrawal of 14 days from the date of validation of the order under the provisions of Article 121-20 -12 of the Consumer Code to exercise his right of withdrawal without having to justify reasons or paid penalties, except for the costs of return which remain at his expense.

The product must be returned in its original packaging and condition.



The buyer is required to carry out any verification and make any reservations upon arrival of the material for the purposes of claiming against the carrier.

He must check the status and conformity of products with the contract. Any claim relating to a defect, an inaccuracy in the quantity or the referencing in relation to the order must be formulated by mail or by email within 3 days upon receipt of the goods, failing which, the right to the claim will cease to be acquired.

All returns must be the subject of prior written agreement with the company caTpediem. Failing this, the merchandise will be held at the disposal of the customer free of charge and all transport, storage and handling costs will be borne by the customer.

Exempt liability clause

In general, caTpediem company can not be held responsible for breach of contract in case of out of stock or unavailability of the product, force majeure (natural disaster, flood, fire, epidemic, war ..), strikes of the postal services, carriers or means of communication, because of the customer (absence, non-withdrawal after notice of passage of the post office ...) or the unpredictable and insurmountable fact of a third.



In the event of any dispute in connection with this contract, the parties grant an exclusive jurisdiction to the courts of the cities of Montélimar or Romans sur Isère (26) to know.